Comparison of issue-tracking systems


This article is a comparison of issue tracking systems that are notable, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems. The comparison includes client-server application, distributed and hosted systems.

General

SystemCreatorLicenseImplementation languageBack endLaunch dateRefs
Apache BloodhoundApache Software FoundationPythonMySQL, PostgreSQL, SQLite2012
Assembla TicketsAssemblaProprietary, hosted. Available for free for open source projectsRubyMySQL2008
AxosoftAxosoft LLCC#,.NETSQL Server2002
BugzillaMozilla FoundationPerlMySQL, Oracle, PostgreSQL, SQLite1998-09-19
DebbugsDebianPerlFlat file, Berkeley DB indexesBetween 1994 and 1999
Faveo HelpdeskLadybird Web SolutionPHPMySQL2015
FogBugzGlitchSaasASP on Windows, PHP on macOS, FreeBSD, and LinuxSQL Server, MySQL2000
FossilD. Richard HippCSQLite2006
FusionForgeVarious PHPPostgreSQL2009-02
GLPIINDEPNETPHPMySQL2003-11-17
GNATSFree Software FoundationC, Web Front-end In PerlText files with custom daemon/search engine1992
HP Quality CenterHewlett-Packard, formerly Mercury Interactive.NET, Java Oracle, SQL Server1995
IBM Rational ClearQuestRational Softwarekernel: executables for several platforms; hooks: Perl and Visual BasicIBM DB2, Oracle, SQL Server, Access, Sybase ASA1998
IBM Rational Team ConcertRational Softwarekernel: Java; API: JavaIBM DB2, Oracle, SQL Server, Apache Derby2008
JiraAtlassian. Free community licenses for open source and academic projectsJavaMySQL, PostgreSQL, Oracle, SQL Server2002
LaunchpadCanonical Ltd.JavaScript, PythonPostgreSQL2004-01
MantisBTVarious PHPADOdb 2000
Microsoft Dynamics CRMMicrosoft.NETMicrosoft SQL Server2003
OpenProjectOpenProject Foundation e.V.Ruby, JavaScriptMySQL, PostgreSQL, MariaDB2010
org-modeCarsten DominikEmacsFlat file2003
OTRSOTRSPerl, JavaScriptMySQL, PostgreSQL, Oracle, SQL Server2002
PhabricatorFacebookPHP2010
Pivotal TrackerPivotal LabsProprietary, free version for public projects, non-profits and academic institutionsRubyRuby on Rails, MySQL, Memcached2008
RedmineJean-Philippe LangRubyMySQL, PostgreSQL, SQLite2006
Request TrackerBest Practical Solutions, LLCPerlMySQL, PostgreSQL, Oracle, SQLite1999-10-13
RoundupKa-Ping Yee, Richard JonesPythonSQLite, MySQL, PostgreSQL, Berkeley DB2001
StarTeamoriginally Starbase Corporation, currently BorlandC++, Java, etc.SQL Server recommended, Oracle, DB2 supported
SupportworksHornbill SystemsC++ and PHPSQL Server, MySQL, Oracle, Sybase1994
SysAidSysAid TechnologiesC#, JavaDerby, Microsoft SQL Server, MySQL, Oracle2002
Team Foundation ServerMicrosoft.NETMS SQL Server 2005 & 20082005
TestTrackSeapine SoftwareC++, Qt4, JavaScriptOracle, PostgreSQL, SQL Server, SQLite1996
TracEdgewall SoftwarePythonSQLite, PostgreSQL, MySQL2006-10-01
TrackerSuite.NetAutomation CentreC#SQL Server, SQL Server Express2006
TrelloAtlassianSaasNode.jsMongoDB2011
TuleapenaleanphpLAMP, MySQL2011
TwprojectOpen LabProprietary, some parts LGPLJavaall relational 2003
UsersnapUsersnap GmbHPython, JavaScriptMongoDB,2013
WrikeWrike, Inc.JavaPostgreSQL2006
YouTrackJetBrains s.r.o.Proprietary, stand-alone and hosted, free version, free for open source projectsJavaJavaScript and Kotlin2009
SystemCreatorLicenseImplementation languageBack endLaunch dateRefs

Features

SystemDocumentation integration/generation, reportingTest planning integrationCustomizable workflowUnicode supportCustom fieldsSLAPlugin APIMultiple projectsFull-text searchIndexed full-text searchIndexed file searchEdit conflict warning
Apache Bloodhound, integrated wiki uses Whoosh
Assembla Tickets, Wiki syntax, email notification, linking to Subversion commits, document manager, charts, reports, notifications
Axosoft, Team Wiki, Burndown, GitHub and TortoiseSVN integration, dashboards, custom reports for OnPremises, e-mail notifications and alerts, customer portal, RSS
Bugzilla, reporting: integrated reports and charts, scheduled reports by mail When using MySQL MyISAM or Oracle Database but not PostgreSQL
Debbugs
Faveo Helpdesk, Integrated Social Media, In-built Knowledge Base and Reporting
FogBugz, Integrated wiki
Fossil, Integrated Wiki in addition to integrated versioned project documentation via web ui.
FusionForge, integrated Mediawiki, discussion forums, news blogs, email integration, export to CSV, reporting graphs
GLPI, Contains a proprietary knowledge base of sorts
GNATS
HP Quality Center
IBM Rational ClearQuest, reporting: integrated charts and interface to Crystal Reports uses Solr and Lucene
IBM Rational Team Concert
Jira, Dashboard with reporting widgets Excel, Word, customizable charts, Confluence Uses Lucene
Launchpad
MantisBT, Integration of MediaWiki, DokuWiki, XWiki
Microsoft Dynamics CRM, reporting: integrated charts and reports, export to Excel, Mail Merge
org-mode, org-mode has built-in export to HTML, Latex,.md and literate programming capabilities for multiple languages in a single document
OTRS, Advanced reporting, configurable dashboards
Phabricator, integrated wiki and limited burn down charts
Pivotal Tracker, real time collaborative story backlog, integrated reports, email notification
Redmine, integrated wiki, discussion forums, news blogs, email integration, calendars, Gantt Charts, RSS, export to PDF, export to Excel/CSV, when using PostgreSQL
Request Tracker, MediaWiki
Roundup, wiki can be integrated or linked with issues
StarTeam
Supportworks - Integrated reporting wizard, customizable PHP reporting tool, dashboard, optional interface with Crystal Reports, export to Microsoft Excel/CSV, knowledge base, optional asset management tool
SysAid - LDAP/Email/Calendar integration, integrated Asset Management, integrated reporting, SSO, custom fields, export to CSV/PDF, KB
Team Foundation Server - workflow definitions, process documentation
Teamwork Uses Lucene
TestTrack - Advanced reporting, integrated charts, export to Excel, workflow with triggers
Trac, integrated wiki
TrackerSuite.Net. Dashboards. Graphical reports. Integration with Crystal Reports. Reports can be exported to Microsoft Excel.
Tuleap, Kanban boards, Scrum planning and burndown charts, pies, Gantt, barrs, cardwall, Document Manager with approval workflow and fine grained permissions, wikis with plugin fulltext with plugin fulltext
Usersnap. Dashboards, Help Center., via Tags., available for enterprise plans
Wrike, real-time customized reports, export to Excel, scheduled reports by mail, alerts, discussions, Gantt charts,
YouTrack: Wiki syntax, custom workflow, custom issue attributes, notifications, email integration, reports, export to HTML and CSV, integration with VCSs.
SystemDynamic documentation integration/generationTest planning integrationCustomizable workflowUnicode supportCustom fieldsSLAPlugin APIMultiple projectsFull-text searchIndexed full-text searchIndexed file searchEdit conflict warning

Input interfaces

SystemWebMobile webEmailCLIGUIRESTSOAPMylynVisual StudioIntelliJ IDEAOthers
Apache Bloodhound XMLRPC
Assembla Tickets
Axosoft - iPhone
Bugzilla XMLRPC
Debbugs
Faveo Helpdesk - Android App iOS App
FogBugz XML
Fossil
FusionForge
GLPI
GNATS
HP Quality Center, via plugin]
IBM Rational ClearQuest
IBM Rational Team Concert
Jira - Android App, iPhone App
Launchpad - Python
MantisBT - Android App
Microsoft Dynamics CRM
org-mode
OTRS
Phabricator, via plugin
Pivotal Tracker - XML, iOS App
Redmine - Android App, iOS App
Request Tracker
Roundup XMLRPC
StarTeam
Supportworks
SysAid
Team Foundation Server, via plugin
TestTrack - XML, Eclipse
Trac XMLRPC
TrackerSuite.Net
Trello
Tuleap
Twproject
Usersnap
Wrike, via plugin
YouTrack
SystemWebMobile WebEmailCLIGUIRESTSOAPMylynVisual StudioIntelliJ IDEAOthers

Notification interfaces

SystemEmailRSSAtomXMPPTwitter
Apache Bloodhound
Assembla Tickets
Axosoft
Bugzilla
Debbugs
Faveo Helpdesk
FogBugz
Fossil
FusionForge
GLPI
GNATS
HP Quality Center
IBM Rational ClearQuest
Jira
MantisBT
Microsoft Dynamics CRM
org-mode
OTRS
Phabricator
Pivotal Tracker
Redmine, via plugin
Request Tracker
Roundup
StarTeam
Supportworks
SysAid
Team Foundation Server
TestTrack
Trac
TrackerSuite.Net
Twproject
Usersnap
Wrike
YouTrack
SystemEmailRSSAtomXMPPTwitter

Revision control system integration

SystemGitMercurialBazaarMonotoneDarcsCVSSubversionPerforceAccuRevClearCaseOthers
Apache Bloodhound
Assembla Tickets
Axosoft VSS, Vault Sourcegear
Bugzilla
Debbugs
Faveo Helpdesk
FogBugz
Fossil
FusionForge
GNATS
HP Application Lifecycle Management
IBM Rational ClearQuest
Jira
MantisBT
Microsoft Dynamics CRM
org-mode
OTRS
Phabricator
Pivotal Tracker
Redmine
Request Tracker
Roundup
StarTeam - StarTeam includes revision control
Supportworks
SysAid
Team Foundation Server - TFS includes revision control
TestTrack - Surround SCM, VSS
Trac
TrackerSuite.Net
Tuleap
Twproject
Usersnap
Wrike
YouTrack
SystemGitMercurialBazaarMonotoneDarcsCVSSubversionPerforceAccuRevClearCaseOthers

Authentication methods

SystemForm basedPublic key cryptographyTwo-factorOpenIDOAuthLDAPShibbolethOthers
Apache Bloodhound
Assembla Tickets
Axosoft
Bugzilla
Debbugs
Faveo Helpdesk
FogBugz
Fossil
FusionForge, CAS
GLPI
GNATS
HP Quality Center
IBM Rational ClearQuest
Jira, via plugin, via Crowd
MantisBT
Microsoft Dynamics CRM
org-mode
OTRS
Phabricator
Pivotal Tracker, Google Account
Redmine, via Apache
Request Tracker
Roundup
StarTeam
Supportworks
SysAid, CAS
Team Foundation Server
TestTrack - custom DLL
Trac
TrackerSuite.Net
Tuleap
Twproject, Simple container auth.
Usersnap
Wrike
YouTrack: JIRA account
SystemForm basedPublic key cryptographyTwo-factorOpenIDOAuthLDAPShibbolethOthers